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Tuesday, November 27 • 10:15am - 11:45am
A-07 - Monitoring What Matters Institute: Developing a Quality Management Program in the NY EMA: 101 session (CE)

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Since 2001, NYC Department of Health and Mental Hygiene (DOHMH), in collaboration with New York State Department of Health (NYSDOH) AIDS Institute, have developed a quality management (QM) program using a peer-to-peer learning model. The Part A QM program groups providers by service category and conducts Quality Learning Network (QLN) meetings quarterly. Providers also participate in webinars between these meetings. Performance measurement systems, essential to any professional application of quality management, are developed within these service category-based groups. Over the last decade, the QM Program has accumulated experience in developing indicators and conducting reviews fulfilling the EMA’s commitment to ensure that measurement guides quality improvement. Performance measures selected by each QLN reflect key programmatic endeavors within the contract service category, linking services to health outcomes.

Learning Objectives:

  • Understand at least three methods for actively engaging Part A-funded providers in quality management efforts.
  • Describe at least two benefits of the peer-to-peer learning model.
  • Apply aspects of the NY EMA QM program within their own EMA.


Tracy Hatton

Program Director, New York State DOH AIDS Institute
Tracy Hatton has worked with the Quality Program at the New York State Department of Health AIDS Institute AIDS Institute for six years, and currently serves as the director of the Part A Quality Management Program. She has worked with providers in several quality learning networks... Read More →


Beau Mitts

Director of Technical Assistance, New York City Department of Health and Mental Hygiene, Bureau of HIV/AIDS Prevention & Control
Beau Mitts is the Director of Technical Assistance in the Care, Treatment, Housing Program in the Bureau of HIV/AIDS Prevention and Control of the New York City Department of Health and Mental Hygiene. In this role, he is responsible for identifying technical assistance and capacity... Read More →

Tuesday November 27, 2012 10:15am - 11:45am EST
Delaware A

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