The Patient-Centered Medical Home (PCMH) model can foster greater patient retention, higher quality HIV care, and better coordination across medical specialties and support services. Its components include improved data management systems, tools for engaging patients, restructured care teams, and quality improvement activities. The California PCMH Initiative supports the implementation of medical homes at public HIV care sites statewide. Clinics emphasize those components that respond to local context, including web-based resources to promote patient engagement; improved data systems to enhance tracking of services and case management; and panel management to allow mid-level providers, understanding physician orders, to target preventive services to patients. We will describe three clinics’ experiences rolling-out PCMH, and identify key lessons learned for ensuring successful implementation in other settings.
Learning Objectives: