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Wednesday, November 28 • 10:00am - 11:30am
D-23 - Guidance to Creating a Culture for Quality: 101 Session: Supporting and Sustaining A Quality Management Program

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This workshop will offer a more in-depth discussion of what it takes to sustain your Quality Management (QM) efforts over time. Having sufficient capacity for QM is critical in building a 'culture of quality' in your organization. This workshop will provide examples from various Ryan White Program grantees regarding their process for establishing a culture of quality in their organization. Building enthusiasm and buy-in for QM occurs over time and it’s important for all stakeholders to see the importance and success of quality improvement (QI) efforts. This workshop further explores the use of QI tools and how to employ them in developing ideas for improvement and measuring their success. NQC will be moderating a discussion with selected grantees that have drawn the link between continued QI efforts and creating long- term enthusiasm for quality and its sustainment over time.

Learning Objectives:

  • At the end of this session, participants will understand the importance of quality management in all funded service areas.
  • At the end of this session, participants will understand how to integrate Ryan White legislative requirements in contracts and find the right balance between contract monitoring and quality improvement.
  • Participants will learn from successful practices in monitoring quality improvement programs by subcontractors.


Kathleen Clanon

Medical Director and Quality Improvement Lead, Alameda Health Consortium/Family Care Network
Kathleen Clanon, MD, has worked since 1988 as an HIV clinician, educator, program director, and QI leader specializing in improving care of low-income people with HIV. She is the Clinical Director of the East Bay AETC since 2001 with responsibility for developing and delivering curricula... Read More →

Wednesday November 28, 2012 10:00am - 11:30am EST

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