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Tuesday, November 27 • 3:30pm - 5:00pm
C-22 - Effective Strategies for Assessing, Collecting, and Monitoring Client Charges (CE)

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Adopting effective strategies for assessing and collecting client charges is important to adhere to HAB monitoring standards. Legislative requirements to determine clients’ sliding fee scale charges, collect payments, and cap annual accrued payments are complex. Grantees and subgrantees report challenges in implementing those requirements. In this workshop, we review HAB’s client charge monitoring standards, key information needed to determine clients’ Federal Poverty Level (FPL), steps in setting sliding fee charges, establishing charge schedules, effective practices in assessing and collecting charges, clients’ roles and responsibilities in documenting payments, methods for capping payments, best practices in conducting these activities, and grantee monitoring methods. The Houston Part A grantee will discuss methods adopted to implement HAB’s client charge policies.

Learning Objectives:

  • Increase trainees’ knowledge of HAB’s client charge monitoring standards.
  • Trainees will learn to assess clients’ FPL, set sliding fee scale charges, and collect and cap client payments.
  • Grantees will gain sufficient knowledge to monitor subgrantees’ performance in adhering to HAB standards.


Charles Henley

Manager, Ryan White Grant Administration, Harris County Public Health & Environmental Services
Charles Henley is the Manager of Part A Ryan White Grant Administration for the Harris County Public Health and Environmental Services in Houston Texas.

Julia Hidalgo

Research Professor, George Washington University
Dr. Julia Hidalgo is a Research Professor at the George Washington University, and Chief Executive Officer of Positive Outcomes, Inc. She has worked in HIV for more than 25 years as a Ryan White Program grantee, policymaker, researcher, evaluator, TA provider, and trainer. She serves... Read More →

Tuesday November 27, 2012 3:30pm - 5:00pm EST
Wilson C
  Series C

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