Adopting effective strategies for assessing and collecting client charges is important to adhere to HAB monitoring standards. Legislative requirements to determine clients’ sliding fee scale charges, collect payments, and cap annual accrued payments are complex. Grantees and subgrantees report challenges in implementing those requirements. In this workshop, we review HAB’s client charge monitoring standards, key information needed to determine clients’ Federal Poverty Level (FPL), steps in setting sliding fee charges, establishing charge schedules, effective practices in assessing and collecting charges, clients’ roles and responsibilities in documenting payments, methods for capping payments, best practices in conducting these activities, and grantee monitoring methods. The Houston Part A grantee will discuss methods adopted to implement HAB’s client charge policies.
Learning Objectives: