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Wednesday, November 28 • 10:00am - 11:30am
D-07 - Monitoring What Matters Institute: 201/301 (CE)

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Through the process described in the 201 session of this institute, an interagency workgroup selected quality indicators for Care Coordination. Whereas the EMA previously relied upon chart review for quality indicator measurement, this project utilized provider electronic reporting of client-level data. Analysis was limited to clients with sufficient opportunity to meet the performance standards, which required receipt of the following services at expected frequencies: (1) case conferences, (2) health education, (3) home or field visits, and (4) adherence assessments. Baseline results highlighted challenges in the areas of convening quarterly case conferences (29.4%) and maintaining health education sessions for clients in intensive service tracks (51.5%). Customized reports, comparing agency performance results with overall performance and performance by different agency types, were discussed at a provider meeting.

Learning Objectives:

  • To translate standards of care, as contained in a service model protocol, into specific, measurable, realistic and time-bound performance indicators.
  • To recognize challenges in the implementation of a medical case management/care coordination program following a complex protocol, with clients selected for intensity of need.
  • To identify effective practices for engaging service providers in the integration of performance measurement results into their quality management efforts.



Tracy Hatton

Program Director, New York State DOH AIDS Institute
Tracy Hatton has worked with the Quality Program at the New York State Department of Health AIDS Institute AIDS Institute for six years, and currently serves as the director of the Part A Quality Management Program. She has worked with providers in several quality learning networks... Read More →


Mary Irvine

Director, Research and Evaluation Unit, NYC DOHMH Bureau of HIV/AIDS Prevention and Control
Mary Irvine is the Director of Research and Evaluation in the Care, Treatment, and Housing Program in the Bureau of HIV/AIDS Prevention and Control of the New York City Department of Health and Mental Hygiene. In this role, she is responsible for improving reporting systems, developing... Read More →

Beau Mitts

Director of Technical Assistance, New York City Department of Health and Mental Hygiene, Bureau of HIV/AIDS Prevention & Control
Beau Mitts is the Director of Technical Assistance in the Care, Treatment, Housing Program in the Bureau of HIV/AIDS Prevention and Control of the New York City Department of Health and Mental Hygiene. In this role, he is responsible for identifying technical assistance and capacity... Read More →

Wednesday November 28, 2012 10:00am - 11:30am EST
Delaware A

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