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Wednesday, November 28 • 3:30pm - 5:00pm
E-30 - Using a Comprehensive Organizational Assessment as a Tool to Build a Sustainable Quality Program

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Ryan White grantees are faced with funding limitations, workforce shortages, and a changing HIV landscape. Given these challenges, a focus on efficiency, care quality, and patient outcomes has never been more important. Provision of consistent, hig- quality care requires competency in multiple domains of organizational performance (leadership, performance measurement, outcomes, etc.) and regular assessment to identify performance gaps and opportunities for improvement. HIVQUAL-US, a national capacity-building initiative, has developed and implemented an organizational assessment that explicitly identifies these key domains and fundamental steps to transition across the continuum of care delivery to become a high-performing organization. Attendees will learn how to use the tool to identify gaps in organizational performance and priorities for organizational improvement.

Learning Objectives:

  • Learn how to evaluate and assess their organizations by exploring key domains that characterize high- performing organizations.
  • Understand the importance of regularly assessing your organization to identify gaps and identify opportunities for improvement.
  • Learn methods to align quality management domains with core organizational mission, vision and values.


Darryl Ng

Director, HIVQUAL-US, NYS DOH AIDS Institute
Darryl W. Ng, Program Director, HIVQUAL-US has over 25 years of HIV related experience and is currently the Director of HIVQUAL-US where he oversees the implementation of a successful national HAB-sponsored Quality Improvement initiative. Previously he was the Director of Governmental... Read More →

Margaret Palumbo

Deputy Program Director, HEALTHQUAL International
Margaret A. Palumbo, MPH, Deputy Program Director, HEALTHQUAL International is one of the principal architects of the HEALTHQUAL initiative. Ms. Palumbo has worked closely with teams in multiple resource limited countries to develop national quality programs based on the HEALTHQUAL... Read More →

Wednesday November 28, 2012 3:30pm - 5:00pm EST

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