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Thursday, November 29 • 8:00am - 9:30am
F-18 - Oversight of a Patient Centered Infrastructure To Continuously Improve Patient Retention and Viral Load

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Many Ryan White Grantees have experience with improving their patient retention rates above 70 percent and some above 90 percent. However, opportunities for grantees to think through questions, such as, “Are these results high enough?" are few. What is our responsibility to, an increasingly smaller number of patients who are not retained? What processes are needed for continuous quality improvement? Do we have sufficient resources? To what extent can patient-centered processes support teams to retain current patients while continuing to reach out to patients not retained? This workshop explores, through peer examples, two models of how to systematize ongoing improvement.

Learning Objectives:

  • Identify key elements of patient-centered infrastructures and supportive processes that reflect continuous quality improvement.
  • Share and discuss decision support tools that, when used, enhance a multidisciplinary team‘s ability to design and implement interventions specific to sub-populations and individual patients not retained in care.
  • Reflect on participants' program infrastructures to identify ways they can make them more patient-centered.


Sonji Miller

Manager, HIV/AIDS & Substance Abuse, Lawndale Christian Health Center
Oversees continuous quality improvement activities, program reporting and monitoring and supervises non-clinical HIV staff. She received a Master’s degree from DePaul University in Public Service Management and is a fellow of the Center for Disease Control Institute for HIV Prevention... Read More →

Thursday November 29, 2012 8:00am - 9:30am EST

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