Back To Schedule
Thursday, November 29 • 10:00am - 11:30am
G-14 - Evaluating a Ryan White Quality Management Program Using Quantitative and Qualitative Methods

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

In collaboration with the Part A Quality Management (QM) Interagency Group, the NYC Department of Health and Mental Hygiene developed a comprehensive internet survey to elicit information on participants’ experiences and satisfaction with the QM program using quantitative and qualitative methods. Satisfaction variables were measured using a 5-point Likert scale measuring agreement. One-way analysis of variance and descriptive statistics examined satisfaction with and perceptions of QM activities. Content analysis including both open and axial coding was used to guide the qualitative analysis. 24.6% of QM participants completed the survey. Our evaluation shows that NY EMA QM participants are generally satisfied with the program and activities. Results will be used to prioritize QM trainings and to use feedback to improve the QM program.

Learning Objectives:

  • Understand the usefulness of surveys to identify best practices and areas for improvement for quality management programs managed by the grantee.
  •  Use surveys to identify training needs.
  • This session will describe how quantitative and qualitative feedback from a quality management program evaluation can be shared with subcontractors and used to plan improvements.


Mary Kay Diakite

Technical Assistance Project Manager for the Care, Treatment and Housing Program, NYC Department of Health & Mental Hygiene
Mary Kay Diakite, LMSW, completed her coursework for a PhD of Social Work at Rutgers University with a specialty in social policy. She is trained in both quantitative and qualitative analysis. She received her MSW in Community Social Work from the State University of New York at Buffalo... Read More →

Graham Harriman

Iterim Director, Care & Treatment, NYC Department of Health & Mental Hygiene
Graham Harriman, MA, Interim Director Care and Treatment Unit, Bureau of HIV Prevention and Control, New York City Department of Health and Mental Hygiene. Mr. Harriman has worked in the field of HIV for 23 years, he began his work as a mental health program Manager at Quest Center... Read More →

Thursday November 29, 2012 10:00am - 11:30am EST
Virginia C

Attendees (0)