Ryan White 2012 Grantee Meeting

In collaboration with the Part A Quality Management (QM) Interagency Group, the NYC Department of Health and Mental Hygiene developed a comprehensive internet survey to elicit information on participants’ experiences and satisfaction with the QM program using quantitative and qualitative methods. Satisfaction variables were measured using a 5-point Likert scale measuring agreement. One-way analysis of variance and descriptive statistics examined satisfaction with and perceptions of QM activities. Content analysis including both open and axial coding was used to guide the qualitative analysis. 24.6% of QM participants completed the survey. Our evaluation shows that NY EMA QM participants are generally satisfied with the program and activities. Results will be used to prioritize QM trainings and to use feedback to improve the QM program.

Learning Objectives:

• Understand the usefulness of surveys to identify best practices and areas for improvement for quality management programs managed by the grantee.
•  Use surveys to identify training needs.
• This session will describe how quantitative and qualitative feedback from a quality management program evaluation can be shared with subcontractors and used to plan improvements.