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Thursday, November 29 • 10:00am - 11:30am
G-16 - Taking a Closer Look at 'One Stop Shopping'

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A review of chart review referral data showed that mental health referrals were the least likely to be completed by consumers. Consumer roundtables were held to assess the barriers to getting mental healthcare for consumers. In response, Planning Council made the directive to create mental health programs that are co-located with treatment sites. This directive was later expanded to two additional sites. One stop shopping for all HIV related care needs is frequently touted as the most effective way of ensuring that consumers have timely access to the services and medications that they need. However, when the data on these programs was examined, several questions arose about the number and nature of the actual was services delivered and outcomes for clients. This workshop will detail the genesis of the mental health 'pilot program' across three sites, what the data shows, and the Planning Council response.

Learning Objectives:

  • Participants will (1) understand a number of necessary considerations for implementing one-stop shopping program models, even when all of the services are already offered at each site; (2) identify and assess applicability of administrative processes described and how they relate to their own program goals and objectives; and (3) learn additional steps needed to avoid programmatic delays that impede service delivery to consumers.
  • Participants will understand the variety of data resources used to assess unmet need, barriers to care, service utilization outcomes, and how these measurements relate to Planning Council process and the Standards of Care.
  • Participants will understand the valuable role of the consumer in the process of identifing more effective ways of to address barriers faced by consumers.


Lucy Counts

HIV Program Director, Middlesex County Office of Human Services
Lucy A. Counts is the Ryan White Part A Project Director for the Middlesex-Somerset-Hunterdon TGA. She has worked for Middlesex County for over 10 years. She has experience monitoring the execution of both state and federally funded programs to ensure adherence to contract terms and... Read More →

Theresa Fox

Research Analyst, Institution for Families, Rutgers University
Theresa Fox is presently a Research Analyst at the Institute for Families, School of Social Work at Rutgers, the State University of New Jersey. She has been working on the Middlesex-Somerset-Hunterdon Part A Program since 2000. She is the CAREWare database administrator and the Quality... Read More →

Thursday November 29, 2012 10:00am - 11:30am EST
Madison B

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