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Thursday, November 29 • 8:00am - 9:30am
F-06 - Making QM Relevant

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This work shop will be about building QM at the Systems Level from the Part A experience in New Orleans. It will involve creative trainings and engagement of providers and consumers to implement quality improvement activities in a setting where QM is feared and misunderstood.

Learning Objectives:

  • Learn creative training techniques for engaging providers.
  • Involve providers and consumers in Quality Management.
  • Using multiple sources of data such as CAREWare and Client Satisfaction Survey to measure quality of care.


Vatsana Chanthala

Quality Manager, City of New Orleans: Office of Health Policy and AIDS Funding
Vatsana Bio Vatsana’s career is dedicated to serving the poor and underserved through her work to fight HIV/AIDS. Upon receiving a Masters in Public Health from Tulane University in International Health and Development in 2003, she continued her work to address HIV/AIDS prevention... Read More →

Thursday November 29, 2012 8:00am - 9:30am EST
Washington 6

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