Ryan White 2012 Grantee Meeting

This work shop will be about building QM at the Systems Level from the Part A experience in New Orleans. It will involve creative trainings and engagement of providers and consumers to implement quality improvement activities in a setting where QM is feared and misunderstood.

Learning Objectives:

• Learn creative training techniques for engaging providers.
• Involve providers and consumers in Quality Management.
• Using multiple sources of data such as CAREWare and Client Satisfaction Survey to measure quality of care.