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Thursday, November 29 • 8:00am - 9:30am
F-07 - Guidance to Creating a Culture for Quality: Session 201: How to Work with your Subcontractors on Quality Management

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The purpose of this section is to explore the various ways to facilitate QI efforts across a network of providers. Parts A, B and D have networks of subcontractors that are funded to provide Ryan White services for diverse categories of services; both clinical and non-clinical. The challenge is to conduct quality improvement activities with these subcontractors and align them with the overall quality management plan of the grantee. NQC expert consultants will be presenting current practices from grantees along with peer presenters who will be discussing their successful efforts to conduct network-wide QI activities.

Learning Objectives:

  • At the end of this session, participants will understand the importance of quality management in case management and other non-clinical service areas.
  • At the end of this session, participants will learn practical examples of how to apply quality management principles in non-clinical service areas and use existing non-clinical indicators.
  • At the end of this session, participants will understand how to integrate Ryan White Program QM expectations in contracts and find the right balance between contract monitoring and QI.


Sherry Martin

Sherry Martin, MEd, MT(ASCP)SC, has over forty years of experience in healthcare administration and educational program oversight. She served as Program Director for the Methodist Hospital Program from 1985 until 1993. During her tenure, the program won the state competition five... Read More →

Claudia Medina

Children’s Hospital – FACES
Claudia Medina, MD is the Assistant Director and Quality Manager for the Ryan White Part D Program at Children’s Hospital New Orleans – FACES program and the liaison with the Part A program. Dr. Medina has designed and facilitated the implementation of innovative programs, including... Read More →

Julia Schlueter

Washington University School of Medicine
Julia Schlueter, MPH is the Quality Director for the Washington University School of Medicine’s (WUSM) HIV clinics and coordinates quality improvement initiatives for the WUSM’s Ryan White Part C and D grants. Ms. Schlueter obtained her Master in Public Health degree from the... Read More →

Clemens Steinbock

National Quality Center
Clemens Steinbock, MBA, has more than 18 years of experience in the field of QI, centering on improving the quality of HIV care across the world. He serves as the NQC Director since 2004 and has led NQC to become the premier TA resource to advance the quality of HIV care nationwide... Read More →

Thursday November 29, 2012 8:00am - 9:30am EST
Delaware A

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