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Thursday, November 29 • 10:00am - 11:30am
G-07 - Guidance to Creating a Culture for Quality: Session 301: Improve your Care and Services with Consumer Input and Participation

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This session showcases the importance of involving consumers as stakeholders to strengthen HIV quality management programs. Key barriers and successful strategies are discussed including effective strategies for soliciting consumer feedback and involving them in quality improvement activities. Participants work on a PDSA cycle to improve consumer involvement at their agencies.

Learning Objectives:

  • At the end of this session, participants will understand the importance of consumer participation in their quality management programs.
  • Participants will learn effective strategies for overcoming common barriers in engaging consumers in quality improvement activities and develop strategies for receiving meaningful input by consumers.
  • At the end of this session, participants will know where to access resources to improve participation of consumers in quality improvement efforts.


Al Bishop

HIV Services Director, Robeson Health Care Corporation
Al Bishop, MSA-HSA is the HIV Service Director for Robeson Health Care Corporation (RHCC) and has served there for 9 years. As HIV Services Director, Mr. Bishop is responsible for monitoring all grant activities and budgets, performing weekly CQI activities, performing benefits advocacy... Read More →

Adam Thompson

Peer Quality Improvement Consultant, NQC
Adam Thompson has served on several statewide planning bodies, has a strong background in HIV prevention and care, and has been responsible for developing workshops and trainings. As the state leader of the Virginia Cross-Part Collaborative team, Adam has worked closely with large... Read More →

Daniel Tietz

AIDS Program Manager for Consumer Affairs, National Quality Center (NQC) AIDS Institute
Daniel Tietz holds a BA degree from the SUNY Empire State College in business, management, and economics. He is the AIDS Program Manager for Consumer Affairs. With 12 years of experience as a consumer (patient) advocate in the New York State Department of Health’s AIDS Institute... Read More →

Thursday November 29, 2012 10:00am - 11:30am EST
Delaware A

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