Ryan White 2012 Grantee Meeting

Case Management is frequently referred to as the central tool of HIV/AIDS health maintenance, yet there is little writing on its most efficacious use. This is especially true in housing case management. In an era of limited resource growth, it is important to develop systems that focus this resource on medical stabilization and self-sufficiency growth. This presentation will focus on one Agency’s development of a Tiered Case Management Model that matches case management intervention approach to the level of need. Levels of Care are based on the individual’s measurement against standardized program outcomes of health care connection, treatment of co-morbid conditions and client self-sufficiency, updated annually in our client data base. Once client’s progress is conceptualized and tied to aggregate demographics, we have been able to better plan case management time allocation, as well as study aggregate client trends to discover missing program elements. This simple approach has widespread application.

Learning Objectives:

• Learn how to set baseline goals in your program that set larger outcome goals for Ryan White and HUD funders around care connection and self-sufficiency.
• See a demonstration of Tiered Case Management System, and Annual Assessment Tools, and understand its application to clinical or housing setting.
• Use data from networked information system to set realistic caseload size, productivity standards, and to identify unmet needs in your target population that you can either add new partnerships or build new program justification.