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Thursday, November 29 • 10:00am - 11:30am
G-02 - Planning and Managing a Dental Continuous Quality Improvement Project (CE)

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This workshop will focus on strategies around planning and implementing a Continuous Quality Improvement (CQI) project in a dental clinic at Harlem United, a community health organization providing services to underserved individuals in Harlem, New York City. We will present step by step details to implement the CQI project, such as assessing agency infrastructure, defining dental performance indicators, identifying data collection method, implementing corrective action plans, determining staff involvement and time management, and illustrate the improvement in the quality of clinical care. Presenters will share the tool and procedure used to collect data as well as examples of CQI conducted as result of performance data collected. Participants will have an opportunity to discuss challenges and effective strategies to conduct CQI project in their organizations.

Learning Objectives:

  • How to measure performance, plan and implement a CQI project in the dental clinic
  • How to identify data collection method and set up data collection procedure
  • How to use performance data to develop and implement CQI activities


Clemens Steinbock

National Quality Center
Clemens Steinbock, MBA, has more than 18 years of experience in the field of QI, centering on improving the quality of HIV care across the world. He serves as the NQC Director since 2004 and has led NQC to become the premier TA resource to advance the quality of HIV care nationwide... Read More →


Liza Kasmara

Evaluation Associate, Harlem United Community AIDS Center, Inc.
Liza Kasmara, EdM, joined Harlem United in August 2009 as an Evaluation Associate. She came with an extensive training in research design and evaluation methodologies, and more than 5 years of experience in medical research. She holds a Bachelor’s degree in Psychology from Seattle... Read More →

Maura Maloney

Dental Director, Harlem United Community AIDS Center, Inc.
Maura Maloney, DDS, joined Harlem United as the Dental Director in January 2012. Prior to this, she had almost 20 years experience in private practice along with being a faculty member at New York University College of Dentistry. Dr. Maloney holds a BA degree in economics from Boston... Read More →

Moussa Sanogo,M.D.

Columbia University
Moussa Sanogo, MD, MS, MPH, is a Program Manager and Associate Research Scientist at Columbia University College of Dental Medicine. He received a M.D. Degree from Beijing Medical University, PR China, in 1992, complete Pediatrics Residency and Received a Master of Science Degree... Read More →

Thursday November 29, 2012 10:00am - 11:30am EST
Washington 2

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