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Tuesday, November 27 • 1:30pm - 3:00pm
B-13 - Using and Monitoring Data to Improve Client Care (CE)

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The Philadelphia EMA's quality management program uses CAREWare for data collection on medical and MCM performance indicators. The approach incorporates quality assurance, continuous quality improvement, and client outcomes evaluation through the jurisdiction’s de-identified data set of more than 12,000 clients receiving HIV medical care and 8,000 clients receiving medical case management at funded sites. The EMA has implemented a quality management program that closely integrates performance, available tools in the EMA's custom Report Generator module in CAREWare, individualized feedback, and QI plans to improve outcomes in the EMA. The workshop will focus on issues such as the exporting and analyzing of data, quality indicators measured, continuous feedback to funded providers and adaptation of CAREWare to facilitate data collection. Special emphasis will be placed on using data, including the RSR, to improve client and system level outcomes in outpatient/ambulatory medical care and medical case management.

Learning Objectives:

  • By the end of the workshop participants will be have an understanding of how the various components of a quality management program can be integrated to demonstrate consistent improvements over time to care delivery systems.
  • By the end of the workshop, participants will understand how to utilize data to improve system outcomes, including the use of data, benchmarking and feedback to guide quality improvement activities.
  • By the end of the workshop participants will be able to utilize CAREWare to strengthen their quality management program and guide improvement activities in their EMA.


Sebastian Branca

HIV Care QM Coordinator, AACO- Phila Dept of Health
Sebastian Branca is the HIV Care QM Coordinator with the Philadelphia Department of Health's AIDS Activities Coordinating Office. He graduated Magna Cum Laude with a Bachelor degree in English from Rutgers University in 2000 where also he won the English Department Prize and the John... Read More →

Evelyn Torres

Information Services and Client Services Manager
Mary Evelyn Torres, MBA, is the Manager of the Information and Client Services Unit for the Philadelphia Department of Public Health, AIDS Activities Coordinating Office (AACO), a Ryan White Part A Grantee and Part B Administrative Agent. The Information Services Unit (ISU) is responsible... Read More →

Tuesday November 27, 2012 1:30pm - 3:00pm EST
Virginia B

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