Ryan White 2012 Grantee Meeting

Increasingly, the model of Patient Centered Medical Home is creating opportunities for patient interaction outside the traditional office visit. The introduction of secure patient web portals creates an opportunity for patients to send messages, enter and view medical information online. This workshop will cover the planning, conversion, and pilot phase of a patient Spanish EHR portal in an urban academic medical center with a Hispanic population around twenty-five (25) percent. Practical advice and lessons learned will be shared in three key areas: technical conversion; implementation planning; and introduction to patients.

Learning Objectives:

• Explain the challenges of translating the contents of the Medical record, financial and legal considerations for third party message translation.
• Describe the different level of translation accuracy demanded by clinical, scheduling, and customer messages.
• Describe successes and challenges in Spanish patient chart work experienced by patients and clinicians.