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Tuesday, November 27 • 10:15am - 11:45am
A-08 - Improving the Quality and Effectiveness of Medical Case Management (MCM) (CE)

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Medical case managers play a critical role in engaging and retaining HIV+ individuals in care. Their roles have evolved significantly in recent years. In this workshop, we review HAB MCM monitoring standards, MCM functions and processes, MCM roles in the HIV care continuum, and training curriculum needed to ensure managers’ readiness for their new roles. We also describe methods to assess MCM quality, ways to obtain feedback from the MCM workforce, and findings of MCM quality assessments conducted in Part A EMAs in Texas and Florida. MCM monitoring tools and other useful resources are presented. The Houston Part A grantee will discuss steps taken to address MCM quality assessment findings through quality improvement and training.

Learning Objectives:

  • Increase trainees’ knowledge of HAB’s MCM standards.
  • Trainees will learn about key MCM roles, responsibilities, and processes.
  • Trainees will gain sufficient knowledge to apply methods for monitoring subgrantee MCM performance.


Julia Hidalgo

Research Professor, George Washington University
Dr. Julia Hidalgo is a Research Professor at the George Washington University, and Chief Executive Officer of Positive Outcomes, Inc. She has worked in HIV for more than 25 years as a Ryan White Program grantee, policymaker, researcher, evaluator, TA provider, and trainer. She serves... Read More →

Heather Keizman

Project Coordinator, Clinical Quality Improvement, Harris County Public Health and Environmental Services
Heather Keizman, RN, MSN, WHNP-BC is the Project Coordinator for Clinical Quality Improvement at the Harris County Public Health and Environmental Services Part A Program.

Tuesday November 27, 2012 10:15am - 11:45am EST
Delaware B

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