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Tuesday, November 27 • 10:15am - 11:45am
A-29 - HAB Grantee Satisfaction Survey – Results and Response

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The HIV/AIDS Bureau (HAB) continues its commitment to provide the highest level of customer service to our grantees. As a part of this commitment, HAB conducted the first ever survey of grantees’ experiences with our program operations and processes. In particular, the survey assessed grantees’ level of satisfaction with the processes in place for HRSA and HAB to communicate with grantees on a range of topics from the application process to policy notifications to technical assistance opportunities. This presentation will provide the results of the survey and the action plan by HAB to address areas for improvement.


Tuesday November 27, 2012 10:15am - 11:45am EST

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