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Wednesday, November 28 • 3:30pm - 5:00pm
E-22 - Improving Retention and Viral Load Suppression Rates by Developing Workflow Process Diagrams (CE)

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A Workflow Pocess Diagram, an important tool in quality improvement, is a visual depiction of how steps fit together to make up a process. Processes combine to make up a system. Effective development of a diagram, both process and content, promotes communication, understanding of the complete process and team buy-in by those involved in the process to be improved. When developing workflow diagrams, it is recommended that grantees use a multidisciplinary team approach involving clinical and non-clinical staff to maximize the benefit. Retention in care has been fully documented to be integral to a patient's overall health and particularly to maintaining supressed viral loads. This workshop provides an opportunity for grantees to have hands-on experience in defining their own processes, begin its analysis and map their steps.

Learning Objectives:

  • Define the steps and symbols involved in developing workflow process diagrams.
  • Begin to use and apply workflow process diagrams to their own care processes, particularly related to patient retention and viral load suppression.
  • Engage in discussion using two grantee examples of workflow process diagrams for improving processes related to patient retention and viral load supporession rates.


Paul Cassidy

Infectious Disease Program Coordinator, Greater New Bedford Community Health Center
Paul Cassidy, MSW, is the Infectious Disease Program Coordinator at Greater New Bedford Community Health Center. He has coordinated Part C and Part B funding at his agenyt for the past 10 years. He has more than 20 years of experince providing support servcies to Persons Living with... Read More →

Nanette Brey Magnani

National Quality Center Consultant, National Quality Center
Dr. Brey Magnani,a HIVQUAL-US and National Quality Center Consultant, has worked with over 100 Ryan White grantees (A,B,C and D) since 1997 to help them build their capacity to improve the quality of care of Ryan White patients. She has served as HIVQUAL Coach for Greater Chicago... Read More →

Wednesday November 28, 2012 3:30pm - 5:00pm EST
Wilson C

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